Digital Operational Resilience Excellence

Digital Operational Resilience Act (DORA) compliance program for financial institutions and critical third-party ICT service providers, covering ICT risk management, incident response, operational resilience testing, and third-party risk management. DORA has been applicable since 17 January 2025 — this is an ongoing compliance obligation, not a one-time deadline.

Who is this for?

For financial institutions and critical ICT third-party service providers subject to DORA regulations.

What will you achieve?

Full DORA compliance with digital operational resilience capabilities, and an ongoing program to maintain it.

Overview

The Digital Operational Resilience Act (DORA) establishes uniform requirements for the security of network and information systems supporting the business processes of financial entities and critical ICT third-party service providers in the EU.

DORA compliance is mandatory for all in-scope financial entities and has been enforced since 17 January 2025. Significant fines and sanctions apply for non-compliance.

DORA's Five Pillars of Digital Resilience

Our comprehensive program addresses all five pillars of DORA with detailed implementation guidance and tools

Pillar 1 Months 1-3

ICT Risk Management Framework

Establish comprehensive ICT risk management framework with governance, strategy, and risk appetite alignment

ICT risk management policy and procedures

Risk assessment methodologies

ICT asset inventory and dependency mapping

Risk monitoring and KRI frameworks

Regular risk assessment updates

Integration with operational risk management

Pillar 2 Months 2-4

ICT Incident Management & Reporting

Implement robust incident detection, classification, management, and regulatory reporting capabilities

Incident classification framework

24/7 incident response procedures

Regulatory reporting mechanisms

Root cause analysis processes

Business continuity plans

Cross-border notification procedures

Pillar 3 Months 3-6

Digital Operational Resilience Testing

Establish comprehensive testing framework for ICT systems, applications, and operational processes

Testing strategy and methodology

Vulnerability assessments

Threat-led penetration testing

Scenario-based testing

Testing documentation and reporting

Red team exercises

Pillar 4 Months 4-6

Third-party ICT Service Provider Management

Comprehensive management of risks from ICT third-party dependencies and critical service providers

Third-party risk assessment framework

Contractual DORA requirements

Continuous monitoring of providers

Exit strategies and contingency plans

Subcontracting oversight

Pillar 5 Months 5-6

Information and Intelligence Sharing

Participate in information sharing mechanisms to enhance cyber threat awareness and collective defense

Information sharing arrangements

Participation in sharing platforms

Threat intelligence integration

Information sharing agreements

Threat intelligence feeds

Risk assessment enhancement

Who Must Comply with DORA?

DORA applies to a wide range of financial entities and their critical ICT service providers across the EU

Credit Institutions

Banks and credit institutions subject to DORA requirements

Commercial banks
Investment banks
Building societies
Credit unions

Investment Firms

Investment services and activities providers

Asset management companies
Investment advisors
Portfolio managers
Trading firms

Insurance Companies

Insurance and reinsurance undertakings

Life insurance companies
Non-life insurance
Reinsurance companies
Insurance intermediaries

Payment Institutions

Payment and electronic money services

Payment service providers
E-money institutions
Account information providers
Payment initiation providers

Critical ICT Providers

Third-party ICT service providers to financial entities

Cloud service providers
Software vendors
Data processing services
ICT service providers

6-Month Implementation Program

Structured approach to achieve DORA compliance with clear phases, milestones, and deliverables

Phase 1: Gap Assessment & Planning

Month 1

Current state assessment
Gap analysis
Implementation roadmap
Resource allocation
Regulatory alignment

Phase 2: Framework Development

Months 2-3

ICT risk management framework
Incident management procedures
Policy development
Governance structure
Training design

Phase 3: Technical Implementation

Months 3-4

Testing framework
Monitoring setup
Third-party processes
Reporting mechanisms
Tool integration

Phase 4: Validation & Certification

Months 5-6

Compliance testing
Regulatory readiness
Documentation validation
Staff training
Continuous improvement

Complete DORA Compliance Solution

Everything you need to achieve and maintain DORA compliance with ongoing support and updates

Complete DORA compliance framework

All required policies and procedures

ICT risk management system

Incident management platform

Testing methodology and tools

Third-party risk assessment framework

Regulatory reporting templates

Staff training programs

6 months post-implementation support

Annual compliance review

Start DORA Implementation

Regulatory Context & Enforcement

Understanding the regulatory landscape and enforcement mechanisms for DORA compliance

Regulatory Timeline

DONE January 2023: DORA entered into force
DONE 2023–2024: Regulatory technical standards finalized
DONE 17 January 2025: DORA became applicable
ONGOING In-scope entities maintain compliance on an ongoing basis

Enforcement Powers

Administrative fines and penalties
Operational restrictions
Reputational damage
Business disruption

Compliance Benefits

Enhanced operational resilience
Improved risk management
Competitive advantage
Customer confidence

Key Benefits

Structured path to full DORA compliance

Comprehensive implementation framework

Expert guidance throughout the journey

All required documentation included

Ongoing support and maintenance

Regulatory reporting templates provided